Privacy Policy at Eudemonia Psychology

Eudemonia Psychology is committed to protecting your privacy and ensuring your personal information is handled with care, respect, and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services or visit our website.

1. What information we collect

We may collect personal information such as:

Personal details

  • Name

  • Date of birth

  • Contact details (e.g., phone, email, address)

Health information

  • Referral details

  • Medical or mental-health history

  • Session notes

  • Information provided via forms, email, or during therapy sessions

  • (Health information is considered “sensitive information” and is treated with the highest level of confidentiality.)

Administrative information

  • Medicare details

  • NDIS information (if relevant)

  • Emergency contact information

  • Billing and payment information

Website information

  • Form submissions

  • Basic analytics data (e.g., pages visited, browser type, time spent on site)

    We do not collect identifiable website data unless you provide it directly.

2. How we collect your information

We collect personal information in the following ways:

  • When you submit an enquiry or contact form

  • When you email, call, or message us

  • Through referrals from GPs or other professionals

  • During therapy sessions

  • When you complete intake or consent forms

  • Through Medicare, NDIS, or other funding platforms for billing purposes

3. Why we collect your information

Your information is collected to support the safe and effective delivery of psychological services, including:

  • Assessing your needs and providing therapy

  • Coordinating with your GP or referrer (with consent)

  • Booking appointments

  • Managing billing, Medicare rebates, NDIS claims, and administration

  • Meeting legal, ethical, and regulatory obligations

  • Ensuring continuity of care

We will only use your information for the purposes for which it was collected, unless otherwise permitted or required by law.

4. How we store and protect your information

Your personal information is securely stored using encrypted, password-protected systems.

Eudemonia Psychology uses reputable platforms that meet Australian privacy and security standards, including:

  • Halaxy (practice management system)

  • Secure email platforms

  • Secure cloud storage for limited documents (e.g., encrypted Dropbox/Google Drive file requests)

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

5. Disclosure of information

We may share your information only when:

  • You provide clear written or verbal consent

  • It is necessary for your treatment (e.g., communication with your GP, psychiatrist, or other providers)

  • It is required by law (e.g., court orders or subpoenas)

  • There is a serious risk of harm to you or another person

  • It is necessary for Medicare, NDIS, or third-party billing

We do not share your personal information for advertising, marketing, or non-clinical purposes.

6. Access to and correction of your information

You have the right to:

  • Request access to the information we hold about you

  • Ask for corrections if your information is inaccurate or outdated

Access to Clinical Records

You have the right to request access to the personal information held about you. Clinical records include brief session notes and treatment documentation that are kept for therapeutic, ethical, and legal purposes. Because these notes are written for clinical use, they may include sensitive information or professional reflections.

If you request access to your information, Eudemonia Psychology may provide this in the form of:

  • a written summary of the relevant information,

  • review of notes together during a session, or

  • access to specific parts of the record.

Raw session notes are not routinely released, and access may be limited or redacted if releasing the notes would pose a risk to your safety or wellbeing, contain information about third parties, or if otherwise required by law. Any refusal will be explained to you in writing.

Fees for Record Preparation

Requests for written summaries, reports, letters, or preparation of clinical information—whether for your own use or for third parties—may incur a fee. This fee is calculated in line with the Australian Psychological Society (APS) recommended fee schedule and reflects the time required to review, compile, and prepare accurate and clinically appropriate documentation. You will be informed of any fees before the work is completed.

To make a request, please contact us at:

admin@eudemoniapsychology.com

We will respond within a reasonable timeframe.

7. Website, forms, and online communication

  • Contact forms submitted through our website are transmitted securely.

  • File uploads (e.g., referrals or documents) use secure third-party platforms and are not publicly accessible.

  • Our website may use basic cookies or analytics tools; these do not personally identify you.

8. Telehealth privacy

Telehealth sessions take place via secure, encrypted platforms.

You are responsible for ensuring your own environment is private and free from interruptions during online sessions.

9. Questions or concerns

If you have any questions about how your information is managed, or if you wish to make a privacy-related complaint, please contact:

Email: admin@eudemoniapsychology.com

We take all concerns seriously and will respond promptly.

10. Updates to this policy

From time to time, this Privacy Policy may be updated to reflect changes in our practice or legislation. The most recent version will always be available on our website.

Last updated: 16 November 2025